Frequently Asked Questions
Everything you need to know about your Arabella Hair journey.
What types of hair extensions do you offer?
We specialize in 100% ethically sourced human hair, including clip-ins, tape-ins, and professional-grade wefts available in a variety of textures and custom-blended shades.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I heat style my Arabella Hair products?
Yes, because our products are made from 100% human hair, you can use straighteners, curling irons, and blow dryers. We always recommend applying a heat protectant spray first to maintain longevity.
What is your return and exchange policy?
We offer a 30-day return policy on all unopened and unused hair products. For hygiene reasons, the security seal must remain intact for a refund or exchange to be processed.
How do I choose the right shade for my hair?
We offer a free color-matching service! Simply email a photo of your hair in natural lighting to our experts, or purchase a sample swatch to test the match at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer 'Buy Now, Pay Later' options through Afterpay and Klarna.